How to Pay With Cryptocurrency
Follow this guide when cryptocurrency is offered for your Chem-Yo order. Always use the exact currency, network, amount and wallet information provided with your current order.
Cryptocurrency Payment in Four Steps
Blockchain payments are straightforward, but details must be checked carefully because completed cryptocurrency transactions may be irreversible.
Place Your Order
Complete checkout and select cryptocurrency when it is available as a payment option.
Review Instructions
Confirm the cryptocurrency, network, payment amount and destination wallet supplied for your order.
Send Payment
Use your cryptocurrency wallet or exchange to send the requested amount to the displayed destination.
Keep Confirmation
Keep the transaction ID or hash until the order has been successfully confirmed.
Cryptocurrency Options
Available cryptocurrency payment methods may change. Only use the currencies and networks displayed during checkout or supplied with your specific order.
Bitcoin
Bitcoin may be offered for eligible transactions. Confirm the full BTC address before sending.
Ethereum
Ethereum may be available for eligible payments. Always confirm the required network before sending.
USDT
When USDT is available, carefully confirm whether the order requires ERC-20, TRC-20 or another supported network.
Cryptocurrency addresses and supported networks may change. Always use the payment details displayed for your current order instead of copying an address from an old order, email or third-party website.
Cryptocurrency Networks Matter
A cryptocurrency can sometimes exist on multiple blockchain networks. Sending on the wrong network can cause funds to be lost or become difficult to recover.
Match the Network
If checkout specifies a particular network, select exactly that network in the wallet or exchange from which you are sending.
Check the Entire Address
Verify more than the first few characters. Check the complete destination address or use an available QR code carefully.
Account for Network Fees
Your wallet or exchange may charge a blockchain network fee. Make sure the merchant receives the required payment amount.
Avoid Duplicate Payments
If payment confirmation is taking longer than expected, do not automatically send the payment again. Check the transaction status first.
Protect Your Cryptocurrency
Chem-Yo support does not need access to your wallet in order to confirm a transaction. Keep sensitive wallet credentials private.
What Happens After You Send Crypto?
Cryptocurrency payments typically require blockchain confirmation before an order can be treated as paid.
Blockchain Confirmation
The transaction is broadcast to the blockchain and receives confirmations according to the relevant network.
Order Verification
Once the applicable payment is verified, the order can proceed through the normal fulfillment process.
Cryptocurrency Payment FAQ
Where do I find the wallet address?
Use the payment address supplied during checkout or through the official payment instructions associated with your current order.
Can I use an address from my previous order?
Do not assume an older payment address is still valid. Use the instructions associated with your current transaction.
What if I send crypto on the wrong network?
Contact support with your order number and transaction ID. Recovery may not always be possible, which is why confirming the network before sending is important.
What is a transaction ID?
A transaction ID, sometimes called a transaction hash, is the unique blockchain reference associated with your cryptocurrency transaction.
My payment was sent but my order is not confirmed. What should I do?
First check whether the transaction has been confirmed on the blockchain. If it has and the order has not updated, contact support with your order number and transaction ID.
Will support ever ask for my seed phrase?
No. Never disclose a wallet recovery phrase, seed phrase or private key to anyone claiming it is required to verify your payment.
Need Payment Assistance?
Contact support with your order number and transaction reference if you need help locating or confirming a cryptocurrency payment.