Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us as well as limited technical information generated when you use our website.

Information You Provide

Depending on how you interact with the website, this may include:

• Name and contact information.
• Email address and telephone number.
• Billing and shipping information.
• Order details and transaction information.
• Messages sent to customer support.
• Information you voluntarily provide through forms or account features.

Automatically Collected Information

Our website and service providers may automatically collect information such as your IP address, browser type, device type, referring page, pages visited, approximate location, operating system and interaction data.

2. How We Use Information

We may use information collected through the website for legitimate business purposes, including:

• Processing and managing orders.
• Providing customer support.
• Communicating about transactions or account activity.
• Preventing fraud, abuse and unauthorized activity.
• Maintaining website security.
• Improving website performance and usability.
• Understanding how visitors use our website.
• Meeting applicable legal, tax, accounting and regulatory obligations.

3. Orders, Checkout & Payments

When you place an order, we may collect information necessary to process and manage the transaction, including your name, email address, billing details, shipping details, products ordered and transaction status.

Depending on the payment method selected at checkout, payment information may be processed by an independent payment provider or financial service. Those providers may collect and process information under their own privacy policies.

Where a third-party payment processor handles payment credentials directly, Chem-Yo does not necessarily receive or store the complete underlying payment credentials.

4. Cookies & Similar Technologies

Chem-Yo may use cookies and similar technologies to operate the website and improve the browsing experience.

Cookies may be used for purposes such as:

• Maintaining shopping-cart functionality.
• Remembering website preferences.
• Managing account sessions.
• Improving website speed and security.
• Measuring website performance.
• Understanding general visitor behavior.

You may be able to disable or remove cookies through your browser settings. Some website functionality may not work correctly if essential cookies are disabled.

5. How Information May Be Shared

We may disclose information to service providers when reasonably necessary to operate our business and provide the website.

These service providers may include:

• Website hosting providers.
• E-commerce and website software providers.
• Payment and transaction providers.
• Shipping and fulfillment providers.
• Email and customer-support services.
• Analytics, security and fraud-prevention providers.
• Professional advisers where reasonably necessary.

We may also disclose information when reasonably necessary to comply with law, legal process, enforce our policies, protect our rights or investigate suspected fraud or security threats.

Information may also be transferred as part of a merger, acquisition, restructuring, sale of assets or similar business transaction, subject to applicable law.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer support, fraud prevention, accounting, record keeping and compliance with applicable legal obligations.

Different categories of information may be retained for different periods depending on operational and legal requirements.

7. Data Security

We use reasonable administrative, technical and organizational measures intended to protect information against unauthorized access, misuse, alteration, loss or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Users should therefore exercise reasonable care when transmitting information online.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to request:

• Access to personal information we maintain about you.
• Correction of inaccurate information.
• Deletion of certain personal information.
• Restriction of certain processing.
• A copy of certain information you provided to us.
• Withdrawal of consent where processing is based on consent.

Some requests may be limited where information must be retained for legal, fraud-prevention, accounting, dispute-resolution or legitimate business purposes.

To make a privacy-related request, contact us at info@chemyous.com .

9. Children’s Privacy

This website is not directed toward children. We do not knowingly seek to collect personal information from children through this website.

If you believe that information belonging to a child has been submitted to us improperly, contact us so the matter can be reviewed.

10. Third-Party Websites & Services

Our website may contain links to third-party websites or services. Chem-Yo does not control the privacy practices of independent third parties.

When you leave our website or interact directly with another service, the privacy policy and terms of that service may apply.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, operations, technology, service providers or applicable requirements.

When material changes are made, the updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy, how information is handled or a privacy-related request, contact Chem-Yo:

Email: info@chemyous.com

You can also visit our Contact page for additional support resources.